Our previous article provided clarity on what customer engagement is. A clear definition is crucial before you can make any progress. Let’s shift gears to how you can revamp your customer engagement by rethinking your strategy. We’ll discuss how your company can connect and engage throughout the customer journey to create positive experiences. Customer…

Customer engagement is trending right now. Not only does everyone have something to say about it (including us), but new customer engagement products are being released every day. All the hype is warranted because strengthening customer relationships leads to revenue growth. However, a team looking to enhance their engagement can…