Introduction Your Sales-to-Customer Success (CS) handoff can make or break customer relationships. Get it right, and customers flow smoothly from deal close to onboarding to value realization. Get it wrong, and you risk churn before CS even has a chance to engage. Over the past six months, we’ve created an…

Introduction Congratulations — you’ve built a reliable, data-driven Sales-to-Customer Success (CS) handoff.But what happens when: What works at 20 customers won’t work at 200.Scaling isn’t just about doing more — it’s about building flexibility, consistency, and resilience into your handoff process. In this final post of the Sales-to-Customer Success Handoff…

Introduction You’ve built a smooth Sales-to-Customer Success (CS) handoff. You’ve automated triggers. You’ve created structured handoff records. You’re tracking metrics and continuously improving. But here’s the truth:Process and automation only go so far without team alignment. In this final chapter of our Sales-to-Customer Success Handoff series, we’ll focus on how…