Here’s something that surprises a lot of executives. By the time a Salesforce implementation is underway, many of the decisions that determine whether the project succeeds have already been made. Not because someone configured Salesforce incorrectly. Because the organization never stopped to answer the harder questions. What are we actually…

As a Salesforce admin, you’ve probably seen the recent notices about multi-factor authentication, or MFA, requirements for privileged users. At first, it may seem like this does not require much attention. Most Salesforce organizations have already been using MFA for years. The important detail is that this change is not…